Refund Policy

💵 Refund Policy

Walker & Co. Enterprises
Cutting Grass, Not Corners

Overview:

At Walker & Co. Enterprises, we take pride in delivering honest, high-quality lawn care services to every client. While we strive for excellence on every job, we understand that sometimes issues arise. The following policy outlines our approach to refunds and service resolutions in a fair, transparent, and professional manner.

🔄 General Policy:

• All payments are considered final once a service has been performed.
  Lawn care is a time-based, labor-intensive service and, as such, we do not offer full refunds for completed work under any standard circumstance.

• If a client is dissatisfied with a completed service, we ask that they notify us within 24 hours of the appointment so that we can address the concern promptly.

🛠 Resolution Before Refund:

If there is a service issue or error, our first priority is to make it right by:

1. Sending a supervisor to inspect the concern in person (at no cost).

2. Offering a correction or touch-up visit as soon as our schedule allows.

3. Reviewing the case for a potential partial refund, if appropriate.

⚠️ Refund Eligibility (Case-by-Case Basis):

Partial refunds may be considered under the following conditions:

• Service was not completed as described or agreed.

• The issue could not be reasonably corrected upon return.

• A significant portion of the yard was missed or damaged due to our error.

Full refunds will not be given for:

• Services already completed where standard quality was met.

• Dissatisfaction due to preferences not communicated in advance.

• Situations involving blocked access, unsafe environments, or customer no-shows.

❌ Non-Refundable Circumstances:

We do not issue refunds in cases involving:

• Rain delays or rescheduling due to weather (we will always return when possible)

• Cancellation without 24 hours’ notice

• Overgrown or hazardous conditions not disclosed beforehand

• Client failing to provide access (locked gates, unleashed pets, etc.)

💬 How to File a Complaint:

To request a service correction or refund review, please contact us at:
📧 (help.walker.n.co@outlook.com)

Include:

• Your name and service date

• A description of the issue

• Photos (if applicable)

We take all customer concerns seriously and will follow up within 2 business days.

⚖️ Legal Notice (Mississippi Compliance):

This policy complies with Mississippi state consumer law regarding services and home improvement. Refund decisions are based on professional standards, clear communication, and reasonable expectations.

By scheduling service with Walker & Co. Enterprises, you acknowledge and agree to the terms of this Refund Policy.